For small service businesses
UpcurrentMaui
Bring your day-to-day work up to current.
I help small businesses spot the manual processes slowing them down — then build a simpler, more modern way to get that work done.
Practical process upgrades — one workflow at a time.
Review how it works today
Build a clearer system
Train the team
Sound familiar?
A lot of “how we do things” still lives in spreadsheets, inboxes, and side conversations.
That can work for a while. Then the day gets busier, someone is out, or you’re the only one who knows how the pieces fit together.
- 01Information gets copied from one tool into another — every day
- 02Schedules, orders, or reports are rebuilt by hand each morning
- 03Confirmations happen by text or phone, with no clear status trail
- 04Only one or two people truly know how the process runs
The offer
Ops Sprint: modernize one process in about two weeks.
We look at how the work happens now, agree on what “better” means, and build a simple system your team can use right away.
Step 01
Look closely
A 60–90 minute walkthrough of the current process — tools, handoffs, and where time gets lost.
Step 02
Build the upgrade
A practical web tool, automation, or report that replaces the manual version of that workflow.
Step 03
Hand it off
Short training, a simple how-to, and one revision round after your team tries it for real.
Step 04
Measure the win
Hours saved, fewer mistakes, or a faster daily routine — then decide what to improve next.
Common starting points
- Daily scheduling and assignments
- Order, lunch, or inventory summaries
- Confirmations with a clear status
- Owner reports from existing spreadsheets or exports
Example
A tour company’s daily ops — moved out of spreadsheets.
Same approach I’d use with you: understand the bottleneck, replace the manual dance, train the team, and keep what works.
Before
Heavy Excel workbooks and scattered follow-up — assignments, lunch orders, printouts, and confirmations pieced together by hand each day.
After
- Import the day’s bookings in one pass
- Assign guides and vans on a live board
- Generate lunch totals and daily packets
- Text guides and track who confirmed
- Give partners a clean resource site
Also built
Other examples of the same approach.
Different industries — same idea: take a manual process and give people a clearer way to run it.
A good fit if…
You run a service business and the office still leans on spreadsheets.
Tours, hospitality, wellness, home services, retail with field staff — usually teams of about 5–50.
- Someone spends hours each week re-entering the same information
- The morning routine depends on one person’s memory
- You can’t see status without asking around
- You’ve thought, “There has to be a simpler way to do this”
Pilot pricing
Start with one process. Keep the scope honest.
First three clients get a pilot rate in exchange for a short case study. One process, one outcome, one revision round.
| Phase | What | Price |
|---|---|---|
| Discovery call | 30 minutes to see if there’s a clear fit | Free |
| Process review | 60–90 minute deep dive into the workflow | $150 (credited if you continue) |
| Ops Sprint pilot | Review + build + hand-off (~14 days) | $1,200 (later $2k–$2.5k) |
Let’s talk
What’s the process that still feels stuck in the past?
Tell me what slows the day down, and roughly who touches it. We’ll figure out whether an Ops Sprint is the right next step.
Erik McLellan
erikmclellan@gmail.com
808.268.2875
Maui, HI
Easy start
A free 30-minute call. No pitch deck — just a look at the work.